Refund policy

We want you to love your Carpe piece. Since we're a small, two-person team, here's exactly how returns and exchanges work:

7-Day Exchange Window
If something isn't right, you can request an exchange or store credit within 7 days of delivery — the item must be unworn, undamaged, and in its original packaging with tags intact.

Unboxing Video Required
For any claim of damage, defect, or a wrong/missing item, we require an unedited unboxing video showing the package being opened for the first time, with the shipping label clearly visible. Claims without a valid unboxing video cannot be processed. This helps us serve you faster and protects both of us.

Earrings
For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective (with unboxing video).

Damaged or Wrong Item
If your order arrives damaged, defective, or isn't what you ordered, email us your unboxing video along with your order number within 48 hours of delivery at jewelrycarpe@gmail.com. We'll replace it free of charge — no questions asked.

How Exchanges Work
Once your exchange request is approved, we'll arrange a reverse pickup from your address. A reverse-shipping fee of ₹100 applies for exchanges that aren't due to damage or our error — this amount will be deducted from your refund or adjusted against your exchange.

Refunds
Refunds to your original payment method are offered only for damaged or defective items that we're unable to replace. Approved refunds are processed within 5–7 business days of the item reaching us back.

Non-Returnable Items
Sale items marked "final sale," gift cards, and any earrings (unless damaged) cannot be returned or exchanged.